Terms of Service

These Terms of Service ("Terms") govern your use of the StackLabs website located at stacklabs.com.au ("Website") and any services provided by StackLabs ("we," "our," or "us"). By accessing our Website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Website or services.

2. Services

StackLabs provides software development and consulting services, including but not limited to:

• MVP and full-stack application development
• Mobile application development
• AI integration and development
• System integration and API development
• UX/UI design services
• Cloud infrastructure and DevOps
• Technical consulting and fractional CTO services

Specific services, deliverables, timelines, and fees will be outlined in a separate Statement of Work or Service Agreement for each engagement.

3. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information as required for the project
• Respond to requests for feedback and approvals in a timely manner
• Make timely payments according to the agreed terms
• Provide necessary access to systems, accounts, and resources
• Ensure you have the rights to any materials you provide to us

4. Intellectual Property

Website Content

The content on our Website, including text, graphics, logos, images, and software, is the property of StackLabs or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Project Deliverables

Unless otherwise specified in a separate agreement, upon full payment:

• You will own the custom code and designs created specifically for your project
• We retain ownership of pre-existing tools, frameworks, and methodologies
• We may use general knowledge and techniques gained during the project
• We may reference the project in our portfolio (unless otherwise agreed)

5. Payment Terms

Payment terms will be specified in your Service Agreement. Generally:

• Fixed-price projects typically require a deposit before work begins
• Time and materials engagements are invoiced bi-weekly or monthly
• Invoices are due within 14 days unless otherwise agreed
• Late payments may be subject to interest charges and/or work suspension

6. Confidentiality

We treat all client information and project details as confidential. We will not disclose your confidential information to third parties without your consent, except as required by law or as necessary to perform our services (e.g., to subcontractors under appropriate confidentiality obligations).

7. Warranties and Disclaimers

Our Warranty

We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards. We will correct any defects in our work within 30 days of notification, at no additional cost.

Disclaimer

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim arising from these Terms or our services shall not exceed the fees paid by you for the specific services giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• We are not liable for delays or failures caused by circumstances beyond our reasonable control

9. Indemnification

You agree to indemnify and hold harmless StackLabs and its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our services, or your violation of any rights of a third party.

10. Termination

Either party may terminate a service engagement:

• By mutual written agreement
• For material breach, if the breach is not cured within 14 days of written notice
• For convenience, with 30 days' written notice (payment for work completed is still due)

Upon termination, you will receive all completed deliverables and work-in-progress for which payment has been made.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website or services after any changes constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreements, constitute the entire agreement between you and StackLabs regarding the subject matter hereof and supersede all prior agreements and understandings.

15. Contact Us

If you have any questions about these Terms, please contact us at: