Privacy Policy
Last updated: January 2025
StackLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stacklabs.com.au or engage with our services.
1. Information We Collect
We may collect information about you in various ways:
Personal Data
When you contact us or use our services, we may collect personally identifiable information, including:
- Name and contact information (email address, phone number)
- Company name and job title
- Project details and requirements you share with us
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide
Automatically Collected Data
When you access our website, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
2. How We Use Your Information
We may use the information we collect for purposes including:
- Responding to your inquiries and providing customer support
- Delivering the services you have requested
- Sending you updates about your projects or our services
- Improving our website and services
- Analyzing usage patterns to enhance user experience
- Complying with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website and services (e.g., hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related data may be retained for the duration of our business relationship plus a reasonable period thereafter.
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. We use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: To understand how visitors interact with our website
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receiving your data in a structured format)
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: